[Review] Toshiba Satellite L505-GS5037
Toshiba Satellite L505-GS5037 TruBrite 15.6-Inch Laptop (Black)
Customer’s Review
Rate 4/5 star
There’s always a chance that you can get a lemon. Toshiba laptops arehighly rated for reliability, but I got a lemon.
Over the course of a few days my laptop slowed down more and more, then started crashing programs.
So I spoke with Toshiba Service and they at first told me to re-install Windows 7, which I did. Same problem. Called them agin, same suggestion. Did it again.
So they promised to send a box in which to return it. That took nearly 2 weeks.
I sent it in with a complete description of the problem. It came back loose in the box, not under the protective plastic that holds it in place. I called to complain. Who knows what inside could have been displaced during shipping. Basic response was “tough”. Rude, curt response.
I tried the computer and it had THE EXACT SAME PROBLEMS AS BEFORE I sent it in for service. I called and they told me that the system board had been replaced. This could not be true if the problem was exactly the same.
On two separate occasions I asked for the laptop to be replaced. They simply don’t do that. Even thought the computer is brand new. Again Rude, curt response from both tech support and customer service. These people obviously don’t care.